Triggers
What are Rental Ninja's Triggers?
Triggers will allow you to:
Automatically send communications to guests, team members or anyone else.
Automatically cancel bookings or add Tags in the indicated circumstances
What communications can be automated through Rental Ninja and how are they configured?
Send Booking confirmation message > Triggers
Request a pending down payment > Triggers or Rates & Upsells > Deposit & Funds
Automatically cancel tentative bookings after x time > Triggers
Request legal + arrival details > Pre Check-in form
Share you welcome book & the check-in + how to arrive details > Guest Portal & Guides
Request open balance payments + damage deposit payment > Guest Portal or Triggers
Remind stakeholders & colleagues of tasks to be done or new/cancelled bookings > Triggers and/or Tasks and/or Push-Notifications
Inform Team Members of purchased upsells > Triggers
Send an automated welcome message > Triggers
Ask guests about their stay > Triggers
Send check-out instructions > Triggers
Send a request to review message > Triggers
Triggers can be sent as e-mails, OTA platform messages, or sms. Other actions can be Cancel booking or add Tag.
Learn how to set up Triggers here.