What data is synchronised with VRBO?
VRBO synchronises both Dynamic & Static content.
Dynamic content updates:
In case of any Dynamic data change, Rental Ninja usually sends an update to Vrbo within 5 minutes, usually instantly. Additionally, Vrbo checks for changes several times a day.
Static content updates:
In case of the first time-time synchronization or any static content update, static data synchronization is initiated by Vrbo and performed once a day. This means that changes introduced in Rental Ninja will usually be reflected in Vrbo after 24 hours.
Moreover, Static data retrieval can be forced by Vrbo. For this, you need to contact your VRBO Account Manager.
Important Notes:
Currency: For Vrbo, the currency is fixed and assigned to your VRBO account. For all properties within one account, the currency will be converted to the one that was chosen during the Connection.
Pet Fees: these are only synced when the Fees are Fixed amounts (not percentages)
Optional Fees & Taxes: optional fees and taxes are NOT sent to VRBO; only mandatory ones are sent.
Down Payment Notes:
it is set in 2 layers:
Go to Rentals > view the Rental > Rates / Upsells > Base Rates > Down Payment. It is set on Rental level (tip: you can use the clone data function to copy it between Rentals).
Distribution > VRBO > Account Settings > Custom Payment Schedule. It is set on account level. It is recommended to only set the 2 levels of payment schedule, so it will be equal to the payment schedule in Rental Ninja.
It is essential that both steps are filled to ensure a correct sync.