Ses Hospedajes Configuration

1. New Booking Communication

It is sent 2 hours after a booking is received, as long as it has "Confirmed" status. Only bookings with future check-out will be sent. Any modification to the booking or client will be notified as long as it has been made up to a maximum of 10 days after check-out. The communication includes the basic booking and client data.

2. Guest Communication (Parte de viajeros)

Thanks to our PreCheck-in Form, which you must activate before configuring Ses Hospedajes, you will automatically collect guest information. The "Spain" mode of the form ensures you collect the information required by Ses Hospedajes. Additionally, with "Doc Scan" you make life easy for them as their document will be scanned and the form will be filled automatically. Furthermore, you can use identity verification to ensure that it's the guests themselves who fill out the form.

Once the form is completed, the communication is sent for confirmed bookings only on the check-in day (if the pre-check-in form is completed) or up to 10 days after check-out when the form is completed. Remember that you must ensure the guest fills out the form or fill it out and complete it yourself. Any modification to the form will be sent as long as the modification occurs up to 10 days after check-out.

3. Modifications and Cancellations

If you cancel or modify a booking or guest communication already sent, the system automatically sends the update to Ses Hospedajes.

1- "Servicio web" Username and Password

When you have checked the "Web service communication sending" box in Ses Hospedajes, you will receive an email with the credentials (username and password) for the web service. ATTENTION! These are not the credentials for your Ses Hospedajes access, but the "servicio web" ones! If you can't find them, you can go to Ses Hospedajes, in the "Servicio de comunicación" section:

Go to "Servicio de comunicación" if you need to recover the web service credentials

There you can recover the credentials you must enter in Rental Ninja. You may have an account with multiple properties. You must enter the same credentials for multiple properties in that case. On the other hand, remember that if you change the account password, you must also modify it in Rental Ninja so that communication sending doesn't fail. If a communication has failed for this reason, the system will not automatically retry it. You will find a "Retry" button in the Rental Ninja communication view.

2- "Código de Arrendador" y "Código Establecimiento"

When you register a property in Ses Hospedajes, you will receive an email with both codes. If you can't find it, go to the "Mis datos registrados" section of Ses Hospedajes to retrieve them.

Important: Once the connection is configured, the system handles everything: it sends mandatory communications, alerts you if something fails, and automatically retries when you correct errors. Therefore, you don't need to do anything else.