Refresh Connection with your Channel Manager / Provider
What to do when the connection with your Channel Manager / Provider is not optimal?
If you notice that there are certain Booking details not updated in the platform, it might be because the authorization to sync your RN data with your Channel Manager / Provider was lost.
This might be due to inactivity on your account or another problem with your account of the connected Channel Manager / Provider.
To solve this and make sure the synchronisation is optimal again, please Refresh the Connection of your account.
How do I refresh the connection?
This can only be done by the Team Owner of the Account.
Go to Settings
Go to Team Settings
Go to Refresh Connection and click on Reconnect XX
You will be redirected to your Provider/Channel Manager to approve the connection.
When the connection is approved from the Provider's side, the synchronisation will be optimal again.
