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Rental Ninja Help Center Help

My new Team Member is already a user in another account on the platform, what do I do?

What to do when you want to invite someone as a Team Member in your platform account, but they are already a Team Member in another account existing on the platform?

Video explanation

The user has only 1 email address, what do I do?

If the user has only 1 email address they can opt to use the following trick.

By using a "+" in the middle of the email address, you will trick the software into thinking it is a different email address, BUT the user will still receive all email communication in the same email inbox.

For example:

Important notes

  • Our platform can only be opened/downloaded ONCE (at the same time) per device. Thus, if you have 2 different "accounts", you can have only 1 open at the same time.

  • As a result, you will only receive Push-Notifications of the account that you are logged into on your device.

  • Advanced tip! If you use the platform on your computer, you could opt to open 1 account in your normal internet browser and the other account in an incognito window.

Last modified: 05 September 2024