Mobile Guest App vs Online Guest Portal

What is the difference between the Guest App and Online Guest Portal? And how to access both?

Eva avatar
Written by Eva
Updated over a week ago

Provide personalised information to your Guests and help them to arrive easily to the property and optionally have them check-in on their own.

After filling out the Pre Check-in, the Guest will obtain access to the Online Guest Portal. However, if the Guest prefers he can also download the Mobile Guest App.

Online Guest Portal

  • Online Portal, accessible from any device

  • Internet connection needed to access it

  • Can be accessed with the link of the Pre Check-in form OR directly with the personal Guest Login Code through

    You can find the Guest Login Code in the Booking details of each Booking.

Mobile Guest App

  • Downloadable Mobile App: Rental Ninja Guests

    Can be downloaded through the Google Play store & App store

  • Once downloaded & opened, the App can be accessed without internet connection

  • The Mobile App is accessed with the personal Guest Login Code of a Booking.

    The Guest can find the Guest Login Code himself in the Settings part of the Online Guest Portal


    You can share it with him directly; you can find the Guest Login Code of the Booking inside each Booking.

Want to learn more about the Guest Module? Please refer to the following article:

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