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Stripe Connect: Collect Payments and Manage Damage Deposits
Stripe Connect: Collect Payments and Manage Damage Deposits

If you're looking to collect your Guests' payments directly, or manage Damage Deposits easily and at no extra costs, this article is for you

Maria avatar
Written by Maria
Updated over a week ago

What is it for?

  • Collect the Payments from your Guests: Charge Rental Value & Extras.

  • Manage the collection of Damage deposits and Refunds: Automatically Pre-Authorize and automate the reimbursement.

  • Automate the Payment Status of your Bookings.

  • Avoid extra charges to process your payments.

What can I do with Stripe Connect?

  • Customize payment links with specific amounts for each reservation.

  • Find the Payment link in the Booking view to easily share with your Guests or allow your Check-in Agents to collect it if you offer Check-in process in person.

  • Manage Damage Deposit refunds:

    • For short stays, up to 6 nights (7 days), if you enable Stripe Connect, the Damage deposit will be pre-authorized, the refund will be made automatically effective on the 7th day after Payment date.

    • For bookings of 7 nights or longer: If you enable the option "Require Damage Deposit Payments on Bookings of +7 Nights", Guests will be required to pay the Damage deposit as a normal payment - and thus the refund will need to be done manually. For that, from the Task Module, you'll find an automatically generated Job for every Booking for which there is a Damage Deposit effectively charged that needs attention.

  • After the Payment is processed, a Payment Confirmation Email will be automatically send to the Guest as a Receipt from Stripe.

  • The Payment Status of your Bookings will be automatically updated.

  • You'll have easy access to Payment Details, and a button to open your Stripe Dashboard so easily you won't even notice it's a different platform.

The customer's email address collected from the Payment will be added to the Clients' details, for future contacts or re-marketing campaigns to boost your Direct Bookings.

How do I set it up?

Easy: 2 steps:

  • Go to Settings > Team Settings > Stripe Connect > Enable:

  • Who can set it up? Only the Account's Team Owner and Administrators can see and enable this section.

Enable Stripe Connection to collect your client's payments directly and without additional costs.

  • Once enabled, you'll be able to choose for which Properties this option shall be active.


1- Succeeded: Payment captured correctly.

2- Uncaptured: Payment authorized, but not yet captured; Damage Deposit pre-authorization (hold).

3- Incomplete:

  • The customer must complete an additional authentication step.

  • The customer has not entered their payment method.

4- Cancelled: Status = Canceled, Cancellation reason = Stripe automatic

5- Cancelled (refunded): Authorization expired. It may take a few days for the money to reach the customer's bank account.

6- Failed: This payment failed because the customer had insufficient funds. Find more details on the payment timeline.

Important things to keep in mind:

  1. If you enable Stripe through Rental Ninja, this will overwrite any other Payment Gateway that could be synchronized from the Channel Manager you have connected to your Rental Ninja's Account.

  2. The Damage Deposit Pre-Authorizations (holds) do not imply a Stripe Commission unless you confirm the charge of this hold.

  3. Once your Guests have paid, the Flow to receive the PreCheck-in Form Email will be triggered, so you'll be automating all your Guest's journey from Payment, to arrival & check-in, all along until they check-out.

  4. The Accounting Module will take these payments in consideration just as any other payment, making it seamless for you to manage bookings from different sources, including your Direct Bookings.

  5. Rental Ninja will not add any commission for this service, but please beware the fees charged will be the ones listed on Stripe, which differ depending on the country.

Decide if anyone should receive a warning email for automatic Damage Deposit release

You can choose, out of your Team Members, if anyone shall receive an email BEFORE any damage deposit is released:

Tips and Tricks:

If your external Channel Manager does not update and mark the payments of reservations, keep in mind that if you enable Stripe Connect within Rental Ninja, you'll need to make sure you keep the status of payments updated to avoid charging amounts twice to your Guests.

For example; if you're having an Airbnb reservation to which you need to add a City Tax as an additional fee, you'll need to make sure the Rental Price coming from Airbnb is marked before your Guest goes to pay the city tax amount, otherwise that guest will see the full payment of the booking as missing and will surely call you to ask what's going on.

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