How to advise my Team of broken items?

How can you or your Cleaning Staff inform the team of any broken items?

Eva avatar
Written by Eva
Updated over a week ago

In case anyone needs to report a broken or missing items in a property, for example during a cleaning or check-in, they can quickly inform the rest of the Team through Rental Ninja, by:

  1. Uploading Pictures or Videos in a Job (this feature is only available for Professional Plan users)

  2. Adding a Comment in a Booking

  3. Uploading Picture in a Booking

How to do this?

Upload a video/picture In a Job

  1. Open the Job

    You can open a Job from the Task Module (My Jobs / Team Jobs / Calendar / Resource Calendar) or from within a Booking > Tasks tab

  2. Open one of the Tasks inside the Job by clicking on it

    Non-Booking Related Job
  3. Click on Add Image or Add Video (or use the drag & drop box when using Rental Ninja from your desktop)

    • The Task will be automatically completed by uploading a Media file.

    • You can add multiple Media files in each Task.

    • Videos can be max. 1 minute

    • On the mobile App you can add picture/videos by taking them directly with your camera or by uploading them from your gallery.

Add a Comment in a Booking

  1. Open the Booking (from the Bookings section, Calendar or from within a Job)

    You can open a Booking through a Job by clicking on the BLUE link of the related Booking.

  2. Go to the Forum tab inside the Booking

  3. Click on Add Comment

Upload a Picture in a Booking

  1. Open the Booking (from the Bookings section, Calendar or from within a Job)

  2. Go the Media tab

  3. Click on Add Media

    Mobile phone: you can add Pictures directly from your camera or by uploading them from your gallery

    Web: you can add Pictures by using the drag & drop option

    You can upload max. Pictures at once.

Important notes

  • You'll receive a Push-Notification on your mobile phone whenever a Comment is added to a Booking, a Picture is added or a Job is created for you. Also, a Timeline Event will be created for each of these Events.

  • Create a Manual Job to fix the reported broken item so that the person in charge can take care of it. Make sure to assign it to the right person! Learn how to do this here

  • Share the Pictures/Videos internally or externally: with your Team, Guests or with the Booking channel (in case you need to report any incidents to claim money): Click on the Share button when opening the Media file.

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