There are specific cases where you are charging an amount of money to your guests, because of incidents generated during their stay like a broken door, damages to the sofa, a broken mirror or anything else.

As this money is an income not coming directly from a Reservation in order to reflect it on your Accounting Statements we recommend you to create a new “Recipient” for “Clients with incidences” (or another name you want to give it).

Step by Step

1.You will need to create a Recipient "Clients with Incidences" with a Blank Strategy and save it for these cases. This means you will only use this Recipient if needed; by default it will not earn money from your Bookings.

As you can see in the picture below the Strategy for this Recipient will be Blank:

2.When you have to reflect an income from an Incidence in one of your Properties for a determined accounting statement, occasionally you’ll have to use this recipient.

To balance out the money received to cover this incidence (not coming from any booking breakdown) in the Accounting Statement we create 2 Payments:

  • One for the Recipient “Clients with Incidences” as an Expense

  • One for the Recipient who should earn the money of the Incidence (for example the Agency or Rental Owners) as an Income.

As this is a One Time Expense/Income we have to introduce it in the system with the “Add Item” functionality.

If you don’t remember how to add a One Time Cost you can check our article:

Did this answer your question?