If you are receiving an email requesting you to re-connect with Smily it is because we lost our authorization to sync your RN data with Smily. This might be due to inactivity in your account or any problem with your Smily account.

In any case, provably we will be contacting you personally. But we can't solve this for you, it's you who has to give us authorization. So to solve this out, you have to follow this procedure to authorize again us to sync with your information in Smily:

Go to the the drop-down menu of your profile picture & name and click on the "Refresh Connection" option. You will be redirected Smily (requesting your login credentials) to a page asking for confirmation.

This process will try to reconnect both databases and re-establish the periodical synchronization. You will be sent a confirmation email.

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