A Step-by-Step Guide to Understanding Your Rental Ninja Billing

Overview: Take the Guesswork Out of Your Invoices

Managing invoices shouldn’t be a mystery. At Rental Ninja, we believe in clarity, fairness, and ease when it comes to billing. Whether you’re on a monthly or yearly plan, this guide will help you understand exactly how your invoices are calculated, track new charges, and stay in control of your payments.

💡 What’s inside?
✔️ How your billing cycle works
✔️ When and how charges are applied
✔️ Understanding invoice adjustments
✔️ Keeping track of upcoming invoices

With this article, you’ll never be caught off guard by a charge again! Let’s break it down step by step.

Step 1: Determine Your Billing Cycle

• Your billing period starts on the day you subscribed.

• Monthly plans renew on the same date every month.

• Yearly plans renew annually on the same date you subscribed.

Example: If you signed up on November 25th, your renewal dates will always be on the 25th of the month/year.

Step 2: Handling Charges for New Properties

• Monthly Plan: New properties added mid-cycle are prorated and appear on your next invoice.

• Yearly Plan: New properties are charged immediately based on the prorated cost of the remaining period until the next renewal date.

Example:
If your yearly subscription renews every November 25th, and you add a new property on June 10th, you’ll be charged for the prorated amount covering June 10th to November 25th.

Step 3: Understanding Invoice Calculation

Rental charges are prorated only when you add new rentals. This does not apply to other services such as AI tools, DocScan, or Picture Upscale.

✔️ Remaining Time (Prorated Charges): If you add a new rental mid-billing cycle, the charge will be based on the current monthly rate for the added rental(s), according to your existing plan.

✔️ Unused Time (Prorated Credits): When you add a new rental, the invoice will include a credit for the unused time based on the last rental rate before the addition.

❗ Important: This only applies to rental additions. Other services and features are billed based on your active plan at the time of usage. If the number of rentals decreases or a property is deleted within a billing cycle, no credit or refund is provided, as the subscription is pre-paid on your billing date for the entire month.

Step 4: Reviewing Your Invoice

Current Plan Charges

• Your subscription plan charges for the upcoming period are listed here.

• Rental pricing is tiered—you’ll see clear breakdowns based on the number of properties managed.

Step 5: Tracking Upcoming Invoices

• Stay informed about upcoming charges in your Billing Section under Team Settings.

• 📌 Quick Access → Rental Ninja Billing Settings

📢 Pro Tip: Review your invoices regularly to ensure all charges align with your expectations.

🔹 No more surprises. No more confusion. With this guide, you’re fully equipped to understand, track, and manage your Rental Ninja invoices effortlessly. 🚀